Currently, person under 19 cannot create an account in International Cryptocurrency Exchange ' Newexall '

It will take maximum of 10 minutes to receive an email, depending on the e-mail account.
If you did not receive the e-mail over 10 minutes,
you might be spamming the email from International Cryptocurrency Exchange ' Newexall '.
1st step: Check your spam mail list, and if you find International Cryptocurrency Exchange ' Newexall ',
unspam it.
2nd step: For spam mail, there might be auto-delete function.
Set "Save received spam mail" to save mail from International Cryptocurrency Exchange ' Newexall '.
3rd step: After 1st and 2nd step, log-in to International Cryptocurrency Exchange ' Newexall ' and request email authentication.

In case of corporate cell phone, you can use it by registering your identity verification through your mobile carrier. Please check with your moblie carrier how to register.

To create a password in International Cryptocurrency Exchange ' Newexall ', following conditions have to be met. -At lease 8 letters including special character, capital letter and small letter. *To create a password with high security, refer to below. -Avoid using frequently used and same password from other accounts. -Changing password regularly will strengthen seurity to your account.

International Cryptocurrency Exchange ' Newexall ' applies identity verification using SMS and 2FA in cell phone to provide safer service. Therefore, smart phone is necessary.

For security purposes, International Cryptocurrency Exchange ' Newexall ' will reject if a person register with cell phone other than his for identity verification. Please use cell phone registered to your name.

This happens when PC is set with high security rate. Click the icon on the top right and set 'Always allow pop-up'

Warning phrase will appear when fail to authenticate cell phone for 3 times, and when fail for 5 times, identity verification will be limited for 24 hours. Please try again after 24 hours.

In case for corporation/enterprise customer, personal cell phone authentication to manager who will manage the account.Also, copy of the ID, proof of address and picture for identification will be uploaded when document authentication.

International Cryptocurrency Exchange ' Newexall ' only accepts account with identity verified individuals and corporations.

International Cryptocurrency Exchange ' Newexall ' is a international cryptocurrency exchange providing legit service, collecting personal information for identity verification to safely secure customer's assets.Collecting personal information is needed to follow FATA's guideline preventing money laundering / terrorist financing, and all the procedure are done not to violate Personal Information Protection Act. It is a must follow article to provide customers with safe and continuous cryptocurrency exchange service. It is recommended to frequently check notices, and if supplement is needed for already submitted information, supplement on the website and re-apply for identity verification.If problems continuouly happen during the authentication or wait state lasts more than 3 days, please create a ticket related to register. If ticket is created in Customer Service, emplyee from International Cryptocurrency Exchange ' Newexall ' will resolve the problem as soon as possible.

1st step: Change cell phone number in 'Change Personal Information' in International Cryptocurrency Exchange ' Newexall ' 2nd step: For identity verification, type in 2FA code and password, and click 'Register Cell phone Number' 3rd step: Type in new cell phone number and click 'authenticate' to proceed cell phone authentication. 4th step: In the new pop-up, click your moblie carrier and type in your gender and the code shown on the left. Afterward click agree to required terms and click 'OK' 5th step: Type in SMS authentication code sent to your new cell phone and click 'Complete' 6th step: Click 'Complete' and the cell phone number will be changed.

International Cryptocurrency Exchange ' Newexall ' does not provide email address change service on website. If email address needs to be changed due to hacking or other reasons, please use '1:1 Inquire' in Customer Support Portal.

In case of entitlement of property due to family's death to inherit property or other reasons, create a ticket in Customer Service Portal with the item "ETC" under "Request for Change Account Information" and emplyee from International Cryptocurrency Exchange ' %s ' will resolve the problem as soon as possible. Following documents may be requested for submission for inheritance. ① Confirmation of Death ② Will ③ Will Notarization(Notarized document, executive will, heritage management, securities report etc.) ④ Copy of vaild ID of a person in Notarization

You can find access history of a International Cryptocurrency Exchange ' Newexall ' in 'Managing Account' page. Also, text service is provided when logging in. If you find anything suspicious, please inquire to customer service immediately.

Guidance is provided concerning enterprise member registeration in Customer Serivce or '1:1 Inquire' in International Cryptocurrency Exchange ' Newexall '

It is impossible to cancel or roll-back already withdrawn cryptocurrency due to its characterists. Therefore, always be careful and check all the informations including withdrawal address multiple times.

For deposit, it takes 3 confirmations for Bitcoin and 45 confirmations for Ethereum. You can check comfirmation status in 'Transaction history' page. If unconfirmed transactions are heavily accumulated in blockchain network, confirm may be delayed and in that case, International Cryptocurrency Exchange ' Newexall ' cannot do anything about that problem. Thank you for your understanding.

For deposit, check the transation status in the blockchain network and even though confirmation count is enough and the cryptocurrency is not deposited, inquire through '1:1 Inquire' 3 confimations are needed for Bitcoin and 45 confirmations are needed for Ethereum in order for reflection.

Due to the characterists of cryptocurrency, it is impossible to cancel once it is withdrawn. Message is guided for address reconfirm. Please withdraw with caution.